Frequently asked questions

Will I still be charged if the skip bin can’t be delivered?

You are responsible for making sure our drivers can reach the chosen delivery location. If a skip bin cannot be delivered because of limited access, there will be an additional fee for redelivery once the location becomes accessible.

Where will the skip bin be dropped off and positioned?

Our drivers will make every effort to place the skip bin where you’d like it. However, the final placement will be at our discretion. For example, if the chosen location is too small or not safely accessible, we will select another location.

When do I need to pay for the skip bin?

Unless otherwise discussed with our team, you need to pay for your skip bin upon making the booking.

What items can I place in the skip bins?

Items such as mattresses, tyres, and contaminated concrete are not listed under ‘general waste’ classification and cannot be placed in the skip bin. Dangerous items such as asbestos, explosive, flammable, or illegal items, are not to be placed in the skip under any circumstances. Items not accepted at local waste facilities will be returned. Charges will apply for additional disposal of these items, or for the return of dangerous/illegal items to you. Please contact us if you are unsure of what cannot be placed in the skip bins.

What if the driver can’t place the skip bin?

It is the client’s duty to make sure that the skip bin is reachable when pick up occurs. If the driver cannot access the skip bin, or if the weight of the skip bin exceeds the truck’s lifting capacity, you will incur an extra fee for removal and travel.

What if the skip bin damages my property?

While we do take every protect your driveway, pavement, or lawn, we do not accept any responsibility for damages that occur while dropping off or picking up your hired skip bin. Please see our terms and conditions for more information.

How much does delivery cost?

Delivery is included in the pricing. We deliver to the ACT and Queanbeyan region.

What are the weight limits?

Each skip bin has a weight allowance of 150kg per cubic metre included in the initial price of the skip bin. Overloading the skip bin will incur a $20.00 fee per 100 kilos over the weight limit.

How much can I fill up the skip bin?

The contents of skip bins need to be kept level with the bin’s top. Extra charges will be incurred if the contents rise above the top of the skip bin. If the driver cannot level the skip bin during collection, additional fees will apply for extra rental days and a rescheduled pick-up date.

How do I choose the right skip bin?

Our team is always happy to help you pick the size and skip bin type for your needs. Just give us a call.

Can I extend my skip bin hire?

Yes. If you’d like to extend you skip bin hire, we request that you let us know at least 24 hours prior to the previously agreed-upon pick up date. Extension periods are charged at 2m³& 3m³ $10 per day or $60 per 7 days, 4m³& 6m³ $20 per day or $120 per 7 days, 8m³& 10m³ $40 per day or $240 per 7 days.

Can I cancel my skip bin hire?

If you’d like to cancel your skip bin booking, we respectfully request at least 24 hours notice. Any cancellation or reschedule made less than 24 hours before delivery will result in a cancellation fee. Check our terms and conditions for further information.